How do I cancel a booking?

Cancelling

1. Open your booking, then your ticket.
2. Tap Annuler ma réservation (Cancel my booking), or Annuler ce billet (Cancel this ticket) if you have several spots.
3. Read the message, which tells you what you get back, then confirm.

For a class

• More than 24 hours before the start: you get the value of your spot back. If you paid for a single class, it is added to your credit with that studio, to use on a future booking. If it was taken from a class pass, the credit is restored. With a subscription, the session is given back to you for the period.
• Less than 24 hours before: you can still free up your spot, but without getting anything back.

For an event

• Up to 48 hours before the start: you can cancel, without a refund or credit. Your spot is freed up.
• Less than 48 hours before: cancelling is no longer possible, and your ticket remains valid.

When are you refunded to your card?

A refund to your card happens when a paid booking is refunded to you, for example if the studio cancels a class session. You then receive the notification “Remboursement effectué” (Refund completed). Allow 5 to 10 days depending on your bank. For an event, only the ticket price is returned: the booking fees are non-refundable.