How do I keep track of my members and assign them a plan?

The Members tab lists the people who have, or had, a class pass or a subscription with you. You can also assign a plan paid directly to the studio.

Updated on September 29, 2026

The Members tab is available once ticketing is enabled. It covers holders of a class pass or a subscription, not people who bought a single spot.

The member list

Filter by Current, Past or All, and look up a name with Search a member. Each row shows the plan, what is left (“N / M classes left”, “Unlimited”…), the end date, and whether the plan was Paid to the studio or Paid on DanceConnect.

Click a member to see their current plan, the sessions it has covered and their history.

Assigning a plan paid to the studio

If a student has already paid you directly (cheque, cash…), assign them their plan: they won't be asked to pay anything online.

Click Add a member, or Assign another plan from their profile.
Find the student by their email or phone number: they must already have a DanceConnect account.
Choose who it is for (the student or a child profile) and the plan, from your class passes and subscriptions.
If needed, enter an end date and an internal note (for example “Cheque #412”), then click Assign subscription.

The student immediately sees their plan as active in their app. They can only have one class pass and one subscription running at a time at your studio: to change, use Replace.

Replacing or withdrawing an assigned plan

On the member's profile, Replace withdraws the current plan and assigns another one; Withdraw assignment removes it, and the student is notified. A plan the student bought online cannot be withdrawn from your space.